Terms & conditions

Last updated: 5 September 2026

1. About us

These terms apply to online purchases from Laia Turon Giralt, trading as Laia Branding, Carrer Berlin, 08029 Barcelona, Barcelona, Spain. Email: hello@laiabranding.com.

2. Scope

The online checkout is for digital products unless a product page expressly states otherwise. Semi-custom brand kits and bespoke branding services are enquiry-based services and are governed by the proposal or service agreement supplied before work begins; they cannot be purchased through the cart.

3. Eligibility

You must be at least 18, or otherwise have legal capacity and any required permission, to place an order. You are responsible for providing complete and accurate billing and contact information.

4. Product information and prices

We describe each digital product and its compatibility as accurately as reasonably possible. Colors may vary by screen and example imagery is illustrative. Prices are displayed in euros unless stated otherwise. Applicable taxes are calculated or shown as required at checkout.

5. Orders and payment

An order is placed when you complete checkout. A binding contract is formed when Shopify confirms acceptance of your order, subject to successful payment and fraud checks. Payment is processed by Shopify and the payment method selected at checkout. We may cancel and refund an order affected by an obvious pricing error, suspected fraud or legal restriction.

6. Digital delivery

Digital products are delivered electronically using the method described on the product page or order confirmation. You are responsible for using a valid email address and compatible software. Contact us if an access or download link does not arrive or work.

7. Right of withdrawal for digital content

If you are an EU/EEA consumer, you generally have 14 days to withdraw from a distance contract. For digital content not supplied on a physical medium, that right is lost only when supply begins after you have expressly consented to immediate supply and acknowledged that you will lose the right of withdrawal. If the required consent and acknowledgement are not obtained, your statutory right remains. This does not affect remedies for content that is defective, unavailable or not as described.

8. Licence

Your purchase grants only the rights described in the Digital-product licence and any product-specific terms. Ownership of the intellectual property does not transfer to you.

9. Support and updates

Any included support, access period or future updates will be stated on the product page. Unless expressly promised, updates are discretionary and do not include bespoke installation, editing or consulting.

10. Consumer guarantees

Nothing in these terms excludes mandatory legal guarantees or remedies that apply to consumers. If digital content is defective or not as described, contact us so we can repair, replace, redeliver, reduce the price or refund it where required by law.

11. Liability

To the fullest extent permitted by law, we are not responsible for indirect or unforeseeable loss, loss caused by incompatible software or failure to follow instructions, or business losses suffered by a consumer. Nothing limits liability that cannot lawfully be limited, including liability for fraud or mandatory consumer rights.

12. Governing law and disputes

Spanish law applies. If you are a consumer, you retain mandatory protections and jurisdiction rights available where you habitually reside. Please contact us first at hello@laiabranding.com so we can try to resolve the issue.

13. Changes

The terms in force when you order apply to that purchase. We may update these terms for future orders.